Disclaimer

This website and other materials posted on our website contain general information only and while we make every effort to ensure that the contents are accurate and up to date, nothing in these pages should be construed as medical advice. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of its contents. Always consult with your doctor for medical advice.
 

Accessing our website

Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
 

Social Media

Any social media accounts we have are managed by our marketing team. Social media does not replace our other contact processes. This practice does not accept service of any documents via social media. We do not use any automation to post content on social media. Please note that we do not automatically follow back new followers, and being followed by us on social media, does not imply endorsement of any kind.
 

Links to other websites

These Terms of Use and our Privacy Policy only covers this website. We are not responsible for the data policies, procedures, practices or content of any linked or third party websites. We recommend that you check the privacy and security policies of each website you visit.
 

Security

We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose online. Please note that email is not a secure medium and should not be used to send confidential or sensitive information. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
 

Complaints Handling

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact Ramin Hashemi on 01782 213015 as we can resolve the matter in a timely manner.

What to do if we cannot resolve your complaint

From 1st of July 2023 the way members of the public make a complaint about primary care services to the commissioner has changed. Rather than contacting NHS England, complaints will be made directly to the local integrated care board (ICB).

Contact details for the complaints team at Staffordshire & Stoke on Trent ICB are as follows:

Write to:

New Beacon Building,

Stafford Education and Enterprise Park,

Weston Road, Stafford,

ST18 OBF

Email: PatientServices@staffsstoke.icb.nhs.uk

Telephone: 0808 196 8861
 

If you have any concerns about material which appears on our site, please contact Ramin Hashemi at (Ramin.hashemi@nhs.net).

Accessiblity

Please note if you have a disability, please let us know and we will endeavour to make reasonable adjustments to provide you with suitable access to our services. 
 

Governing law

These website terms and all issues regarding our website are governed by English law.

 

Changes to these Terms of Use

We may update these Terms of Use by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.